COVID-19 Update on services

COVID-19 Update on services

25 March 2020

At Mates4Mates, we care deeply about the welfare of our Mates and their families, the veteran community and the public. As a result of the recent restrictions and recommendations that the Australia Government has implemented to help prevent the spread of COVID-19, we have made changes to the way our services are delivered.

Our three Family Recovery Centres, located in Brisbane, Townsville, and Hobart, are now closed  until further advice from the Australian Government. However, we will continue to deliver our services and programs but in a new way. 

We have now moved our services online to ensure Mates and their families, and the ADF community, will still have access to much-needed services, programs and support to help them through recovery during this challenging time.  

We are continually assessing the situation and as new information is available from the Australian Government and we will communicate any further service changes as they occur.

To continue to support Mates and their families, and the ADF community impacted by service, we will continue to provide:

  • All new and existing psychology appointments will be conducted via telephone, Facetime or Skype sessions. New referrals are being accepted. 
  • All new Mates and family member applications will continue to be accepted and inductions conducted via telephone or Skype. 
  •  Exercise physiology appointments will be conducted via Skype, Facetime or telephone. 
  • Social connection activities will be held online through each Family Recovery Centre’s Facebook Group. 
  • Complementary therapies, like yoga and art classes, will be delivered online so participants can continue to take part but in the comfort of their own home. 

We will also be adding regular resources and blogs to our Latest News section to help everyone get through this time. We know that staying at home can lead to people feeling isolated, but we want to reassure people that we’re still here for connection, support and services. 

If you have any questions or would like to enquire about becoming a Mate, please get in touch via 1300 4 MATES during business hours. 

For crisis support, please call Open Arms on 1800 011 046 or Lifeline on 13 11 14, or if it’s an emergency, phone 000.

It’s imperative that we all play our part to help reduce the impact of COVID-19 on the community. There are actions we can all take which also include regularly washing our hands, avoiding touching your face, nose and mouth, and staying home if you’re unwell.
For up-to-date information from the Queensland Government, including a list of symptoms,
visit their website.
If you are concerned you may have coronavirus, you can also contact your GP or call 13 HEALTH (13 43 25 84).

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